Africall Connect Privacy Policy

This Privacy Policy explains what personal information we have, how we use it and how you can check and update any personal information we have about you.

Why do we have your personal information?
• To deliver products and services to you
• To improve our products and services and develop new ones
• And to manage our network and help us run and grow our business

The type of Information we have
• Your name, address, gender, age, interests and such.
• Your debit or credit card details, bank details and other payment information

What you use your Africall Connect products and services for
To make calls – this includes the date and time you use them, how long for, where you use them and how much it costs. We don’t listen to your calls (unless you are talking to one of our customer service advisors).

Where do we get your information?
When you:
• Register as an Africall Connect customer or take part in market research.
• Get in touch with our customer service advisors
• Enter any promotions, competitions or prize draws through one of our services.
We also collect information from other sources, including business directories and other commercially or publicly available sources.

How we use your information
We use and analyse your information to keep in touch with you and to supply and improve our products and services.
• Sort out a payment (top up)
• To keep you informed (like if we need to tell you about any problems with a service, or help you with any questions you have about our services or products). Keep things secure and prevent crime and fraud.
• Look into any complaints or questions you may raise.
• Tell you if we’ve changed how our service works. Or tell you about a new service that we think may interest you.
• Check what you’re interested in, so we can offer (and develop) products and services you’re actually interested in.

How we share your information
We do not share your information with any third party.
Unless:
To comply with legal or regulatory obligations, we might share your information:
• With any public authority or law enforcement agency (if they ask for it).
• To comply with law or regulations. Or for possible legal proceedings.
• If you give us personal information that’s wrong or we find out (or think) you’re responsible for fraud.
• If there’s an emergency and we think you or other people are at risk.
We keep hold of your information
There are certain reasons we have to keep hold of your information.

We keep information while you’re our customer or after you’ve left us, but only as long as we need it. How long we keep it depends very much on the type of information and purpose. For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or if the police need it as evidence. We may also keep information about how you use our products or services.

Want to check and update your information?
Log on to your Africall connect account.

Marketing communications
If you don’t want us or our partner companies to send you relevant offers or marketing information, you can opt out anytime via support@africallconnect.com.

Important things to know
The lowdown on cookies
Like other sites, we use cookies. A cookie is like a tag that some sites put on your computer or phone when you visit them so they can recognise you next time
If someone gets into your Africall connect account without your permission, or your personal information is shared publicly, we can’t accept responsibility. It’s out of our control. And finally, please note that if you’re signing up for our products and services there might be extra terms and conditions to look at.